(5) Technical Support and After Sales Service
The character of AEC is a people-focused, market-driven company and is organized around its customers and markets. We always take the supporting and technical interaction with our clients into main consideration. |
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- Provide suggestions, design adjustment solutions and technical co-operations when our customers proposing a new project.
- Treasure any suggestions by customer on our production techniques and design optimization to improve ourselves to satisfy the market.
- Provide extra technical support when customers have any specific requirements.
- Attach application instructions like soldering and reflow soldering guidance to any new user. This can prevent any problems during their application
- Gain deep consumer knowledge and understanding to solidify our strategy for the coming years and is the basis of the innovation roadmap we have identified for our sector.
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Once, we had German and Holland clients required their products with custom-made taping. As a people-focused, market-driven company, we restarted the modeling and customized their required taping without extra charge. |
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